Refund policy

Adaver is a service by Nuvai (nuvai.dev). Payments are handled by Dodo Payments, which is the merchant of record and the seller for your purchase. Its buyer terms apply too. Card details go to Dodo Payments and never reach us.

An approved refund is paid back to the original payment method you used, through Dodo Payments. How long it takes to show on your statement depends on your bank or card issuer.

You can cancel Pro from the Billing page at any time. After you cancel, Pro does not renew. You keep Pro and the month's credits until the end of the month you paid for.

We don't refund a part of a month that has already started, or credits you have already used. A request our content rules refuse can be charged as described in the content rules.

• A duplicate or wrong charge. If you were charged twice for the same month, or charged the wrong amount, we refund the extra or wrong amount.
• A charge after you cancelled in time. If Pro renewed after you had cancelled before the renewal date, we refund that charge.
• A fault on our side we couldn't fix. If Adaver did not work because of a fault on our side that we could not fix, we refund the affected payment.
• Failed generations. If an AI request fails or no drawing arrives, the credits are given back to your balance automatically. If they are not, write to us and we will credit them back or refund them.
• Your legal rights. Where the law gives you a right to a refund, we respect it.

Write to contact@nuvai.dev from your account's email address. Tell us the date of the charge and what went wrong. You can also ask Dodo Payments' support. We aim to reply within 5 working days.

We may update this policy. The date at the top shows the latest version. A change does not affect a payment you made before it.

Questions about refunds: contact@nuvai.dev.